Frequently Asked Questions
WHAT IS AN "ESCAPE ROOM"?
An escape room is a physical adventure game in which players are locked in a room and must use elements of the room to solve a series of puzzles and escape within a set time limit.
HOW MANY PEOPLE CAN PLAY AT THE SAME TIME?
Our rooms are designed for 4-10 people. If you are booking for less than 4 participants for a session with no other previous bookings, your booking will be pending approval until the session reaches the minimum number of 4 participants.
IF I HAVE LESS THAN 10 PEOPLE, WILL I BE IN THE ROOM WITH STRANGERS?
It is very likely that all slots in the session will be filled. If you would like to guarantee a room exclusively, you will need to book all of the time slots.
IS THERE AN AGE LIMIT TO PARTICIPATE?
The Kill Room is considered a PG-13 experience and parental discretion is advised.
Operation: DB Cooper is rated PG.
The Hangover Hotel (coming soon) is rated R. No participants under the age of 17 are allowed. No exceptions!
Participants 16 years or younger must be accompanied by at least one adult that is at least 18 years old, and must each bring both of the following with them:
- A copy of our liability waiver signed by THEIR parent or guardian.
- A copy of THEIR parent or guardian's driver’s license or passport (Name on ID must match name of person who signed the waiver).
*ANY MINORS WHO DO NOT HAVE THESE TWO ITEMS WITH THEM WILL NOT BE ALLOWED TO PARTICIPATE*
IS IT SCARY?
There are definitely spooky elements in The Kill Room experience.
ARE WE ACTUALLY LOCKED INSIDE THE ROOM?
No. The doors will remain unlocked and can easily be opened in the event of an emergency. If someone chooses to stop or exit the experience prior to solving the puzzles and escaping as intended, the game will come to and end for the entire group, and no refunds will be given.
WHAT HAPPENS IF WE DON'T ESCAPE IN TIME?
The experience is meant to be a challenge, and some may come close without getting out in time. At the end of the 60 minute session, the Game Master will open the door to the room. You are welcome to ask the Game Master any questions you have, but unlike many other escape rooms, we will not reveal the answers to unsolved puzzles. We also ask that you do not share any answers with your friends that have not yet participated, as this ruins the integrity of the game, and takes away from the challenge of the experience.
We do offer a discounted rate of 50% for those that would like to come back and take another stab at escaping the room. Please talk to the Lobby Master for specific details.
HOW MUCH DOES IT COST?
It is $29 per person, per room. We guarantee you'll enjoy your experience or we'll give you your money back!
DO YOU TAKE WALK-INS OR DO WE NEED TO SCHEDULE IN ADVANCE?
We cannot guarantee you will be able to play if you walk-in as most bookings are done in advance online. Please Book an Escape Room through our online booking system.
HOW EARLY SHOULD WE ARRIVE FOR OUR GAME?
Please plan to arrive 10-15 minutes prior to your scheduled start time to allow for the signing of waivers, as well as the safety briefing.
WHAT HAPPENS IF I'M LATE?
If you arrive after we have started the game (the time slot you have booked), we cannot allow you inside. This would disrupt the game for the other participating players and negatively affect the schedule for the rest of our experiences. Please leave ample time for traffic and parking. No refunds or rescheduling of show times will be offered for late arrivals or no-shows.
SOMETHING HAS COME UP AND I NEED TO RESCHEDULE. CAN I DO THAT?
If you need to reschedule, you MUST contact us AT LEAST 3 days (72 hours) before your reservation. If you contact us after this period, or if your booking was created within this period, we WILL NOT be able to reschedule your booking or offer a refund. Please be aware of this before booking your reservation with us.
CAN I CANCEL MY RESERVATION FOR A REFUND?
We have a strict NO CANCELLATION/NO REFUND policy. All sales are final and nonrefundable regardless of whether you show up for your reservation. Please be aware of this before booking your reservation with us.
WHAT SHOULD WE BRING WITH US?
You only need to bring your best wits and puzzle-solving ability. All items needed for solving the puzzles will be included in the room. Comfortable clothing is recommended, as well as reading glasses if they are needed. Cameras, cell phones, electronic devices, and outside tools are not permitted inside the room. You will be immediately disqualified and asked to leave if you attempt to use them.
WE WOULD LIKE TO CELEBRATE A BIRTHDAY, ANNIVERSARY, BACHELOR/BACHELORETTE PARTY AND HAVE A SPECIAL MESSAGE HIDDEN IN THE ROOM. CAN WE DO THAT?
Of course! Please reserve the entire capacity of the room. If you would like something placed inside the room (such as a ring, photos, or a message), you will need to make arrangements to drop it off beforehand, or slip it to one of our employees prior to the start of your experience.
IS IT POSSIBLE TO BOOK A SHOW TIME OUTSIDE OF THE CURRENT SCHEDULE?
Absolutely! We can always book a special time, provided that tickets are purchased at the room's full capacity (10). Days/Times are subject to availability. Please call 360-949-7921 to schedule.
WHERE ARE YOU LOCATED? IS PARKING AVAILABLE?
We are located in the 78th St. Plaza in Vancouver, Washington. Take exit 4 from I-5 and go east just about a 1/4 mile, the plaza is on the right. There is parking available in front of the building. Our address is 1503 NE 78th St. Ste 7, Vancouver, WA 98665.
TIPS & SUGGESTIONS
- Openly communicate with everyone in the room. Share clues that you've uncovered, and work together to make connections. If you discover new information, be sure that everyone in the room knows about it. Team work is a key factor to success!
- Follow the rules. Our staff will review the rules of the game before you begin:
- There is no need to lift or move heavy objects.
- Never use force to try to open locked items or remove decor.
- Cell phones and other electronic devices are not permitted inside the room.
- There are no clues hidden in electrical outlets.
- You do not need to climb or stand on anything to get clues.
- Keep the game a mystery. Please do not reveal clues or answers to others outside of your experience.